Refund policy

Returns & Refunds

All Finders Keepers Surprise Bags, Mystery Bags, and other surprise products are final sale because each item is individually selected and hand-packed for the customer.

Because the contents of surprise bags vary and may include a variety of products, we cannot accept returns or exchanges simply because a customer does not like an item or expected different contents.

We will make it right if there is a problem with your order. If you receive the wrong product, an item is damaged when it arrives, or an item that should have been included is missing, please contact us within 3 days of delivery. Please include your order number and photos of the issue so we can review it and determine the appropriate resolution.

Depending on the situation, we may provide a replacement, replacement item, store credit, or refund.

Order cancellations: Orders may be cancelled within 15 minutes of placing the order, provided the order has not already been fulfilled or shipped.

Once an order has been fulfilled or shipped, it cannot be cancelled.

Shipping damage: If your package arrives damaged, please contact us as soon as possible with photographs of the package and damaged items.

We reserve the right to review each issue individually and determine the appropriate resolution.